Our shop is in Ferndale, JHB.  There, we keep stock of a range of products, ready to ship fast! Clients are welcome to visit our warehouse during office hours (Weekdays 9am to 4pm) to collect orders or purchase items that are in stock. You can see if an item is in stock by us using the label on the product which says “in stock at warehouse” 

Yes, you can, by arrangement. Please contact us to make this appointment. We are only open weekdays 09.00 to 16.00.

In this day and age, most products have excellent videos, reviews, write-ups, pictures online (YouTube, manufacturer web sites).

We do have a showroom with a certain amount of product on show, but it is quite limited compared to the full catalogue offering on our website.

However, if you need to demo sound, see a light, or touch and feel something we don’t have our suppliers have incredible showrooms that we are able to make use of, and we can take you to those (JHB clients only)

We get this a lot, but it’s fairly easy you tell us apart from those professional criminals. Here’s a list of things you can consider:

• We’ve been operating successfully since 2015
• We’re a VAT registered PTY company – it would be exceptionally illegal to do business fraudulently.
• We’re registered with all the importers of the products we supply, they aren’t hard to find, simply call them and ask if we are legitimate
• Payfast, our payment gateway only sign up verified businesses, so you know if they are on our site, we are legitimate.
• We have close to 50 000 Facebook fans and followers, and our reviews pages are open – if people had been scammed, you’d read all about it there (we can’t delete bad reviews – the feature is either on or off).
• Our google business listing is verified.
• Our site used HTTPS certified encryption (even though Payfast managed payment on their own external secure window). Your privacy and protection is very important to us.

Delivery, (to destinations in SA only), can take anything from 1 day to 5-6 working days, depending on whether we have the stock on hand or need to order something in, as well as where in the country we’re shipping to. Major centres are quick, but outerlying areas take longer.

Unfortunately not. There’s no courier service that supports this, and it’s far too big a risk for us and them.

While we don’t do direct lay-buys or open credit accounts directly with clients, we do offer a host of payment methods which allow for extended periods to repay. The benefit of using any of these is that you get your product right away and you pay back the credit provider. Please see our current list of affiliated payment partners: 

• Payfast – Selecting payfast also gives you access to Mobicred, Instant EFT, QR Code Apps, Capitec Pay, More Tyme, Scan to Pay, Debit Cards, Snapscan, SCode, RCS Cards and Zapper
• Payflex (www.payflex.co.za) – interest free, up to 6 weeks to pay
• Ikhokha – Standard card / eft options
• Mobicred accounts can be applied for a www.mobicred.co.za – 12 Months to pay – interest bearing. 
• More Tyme accounts are applied for / activated through the Tyme Bank app
• RCS cards are applied for through the various stores offering them. 
• Tradesafe – an innovative escrow service, backed by Standard Bank that allows the client to control when payment is released once delivery has been completed. 
• Pay Just Now – under the Tradesafe Menu, apply on their site – www.payjustnow.co.za for a facility and use in this payment gateway. 

We take after-sales service very seriously. Warranty repairs are dealt with quickly and nonsense free. Out of warranty repairs need to be sent to us at your own cost, and same with sending it back to you, but we’ll make sure your item is repaired quickly, and we’ll only charge you what we are charged by our supplier. 

Well, we’re easy to get hold of. Chat to us on our Facebook page chat (www.fb.com/bouncesoundandlighting), you can even use the Facebook chat right here on our website (bottom right chat icon), or you can use the pop up chat on the left hand side if you prefer. If you really need to speak to us, you can call us at the warehouse on 0100206744